{"id":6736,"date":"2013-11-18T19:35:44","date_gmt":"2013-11-18T18:35:44","guid":{"rendered":"https:\/\/valoxy.org\/blog\/?p=6736"},"modified":"2024-09-26T17:03:42","modified_gmt":"2024-09-26T15:03:42","slug":"recouvrement-creances","status":"publish","type":"post","link":"https:\/\/valoxy.org\/blog\/recouvrement-creances\/","title":{"rendered":"Le recouvrement de cr\u00e9ances"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">Les dirigeants d\u2019entreprises se trouvent souvent d\u00e9sarm\u00e9s devant les impay\u00e9s des clients.\u00a0<\/span><span class=\"s2\">Qu\u2019il soit organis\u00e9 <\/span><span class=\"s1\">ou non,<\/span><span class=\"s4\">\u00a0<b>le<\/b><\/span><span class=\"s1\"><b> recouvrement de cr\u00e9ances<\/b>\u00a0<\/span><span class=\"s5\">est <\/span><span class=\"s1\">un probl\u00e8me pour de nombreuses soci\u00e9t\u00e9s.\u00a0 La tr\u00e9sorerie des entreprises ne permet pas toujours de couvrir la d\u00e9faillance d\u2019un client ou un retard de paiement significatif,<\/span><span class=\"s6\">\u00a0<\/span><span class=\"s1\">surtout lorsque l\u2019activit\u00e9 \u00e9conomique est tendue ou lorsque la structure est de taille restreinte. Quelles solutions le dirigeant peut-il<\/span><span class=\"s1\">\u00a0mettre en \u0153uvre pour am\u00e9liorer le recouvrement de <\/span><span class=\"s8\">cr\u00e9ances <\/span><span class=\"s1\">de son entreprise\u00a0?<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Valoxy, cabinet d\u2019expertise comptable dans les Hauts de France, analyse dans cet article les cons\u00e9quences d\u2019un impay\u00e9, et \u00e9voque quelques pistes et solutions.<\/span><\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" class=\" wp-image-6468 aligncenter\" title=\"Le recouvrement de cr\u00e9ances\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/arnaque-aux-contrats-300x192.jpg\" alt=\"Le recouvrement de cr\u00e9ances\" width=\"240\" height=\"154\" \/><\/p>\n<h2><b>Pr\u00e9venir les difficult\u00e9s de recouvrement de cr\u00e9ances<\/b><\/h2>\n<h3><span style=\"text-decoration: underline;\">Organiser et clarifier les modalit\u00e9s de r\u00e8glement<br \/>\n<\/span><\/h3>\n<p><span class=\"exergue\">Eviter le recouvrement de cr\u00e9ances difficiles se travaille essentiellement en amont<\/span> du r\u00e8glement.\u00a0 La mise en \u0153uvre de Conditions G\u00e9n\u00e9rales de Vente (CGV) claires, la signature de contrats ou de lettres de missions pr\u00e9cises, la demande d\u2019acompte, sont autant de moyens de limiter l\u2019exposition d\u2019une entreprise face au risque d&rsquo;impay\u00e9s. Par ailleurs, <span class=\"exergue\">la mise en place d\u2019encours maximum pour chaque client<\/span> est une d\u00e9marche efficace pour limiter l\u2019exposition de l\u2019entreprise. Attention \u00e0 limiter et ma\u00eetriser les d\u00e9rogations !<\/p>\n<h3><span style=\"text-decoration: underline;\">Suivre les r\u00e8glements des clients<\/span><\/h3>\n<p>Suivre de mani\u00e8re dynamique et exigeante les r\u00e8glements des clients donne plusieurs avantages\u00a0:<img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-6465 alignright\" style=\"margin-left: 10px;\" title=\"Suivre les r\u00e8glements des clients\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/man-on-a-yellow-target-300x211.jpg\" alt=\"Suivre les r\u00e8glements des clients\" width=\"300\" height=\"211\" \/><\/p>\n<ul>\n<li>Cela <span class=\"exergue\">am\u00e9liore sensiblement les d\u00e9lais de <strong>recouvrement de cr\u00e9ances<\/strong><\/span>,<\/li>\n<li>Cela permet de <span class=\"exergue\">r\u00e9agir rapidement,\u00a0<\/span>ce qui est souvent synonyme d\u2019efficacit\u00e9 (co\u00fbt financier plus faible, documents administratifs plus faciles \u00e0 retrouver, blocage des travaux en cours parfois possible, \u2026),<\/li>\n<li>Cela permet de <span class=\"exergue\">mieux suivre les dossiers<\/span> et de\u00a0 \u00ab\u00a0sentir\u00a0\u00bb plus rapidement ceux qui risquent de poser des probl\u00e8mes,<\/li>\n<li>Cela permet d\u2019<span class=\"exergue\">\u00e9tudier avec plus de s\u00e9r\u00e9nit\u00e9 le dossier<\/span> (nature de la relation commerciale, est-ce un client fid\u00e8le ou occasionnel, est-ce un mauvais payeur r\u00e9gulier ?,\u2026).<\/li>\n<\/ul>\n<h3><span style=\"text-decoration: underline;\">Limiter les montants de r\u00e8glement trop importants<\/span><\/h3>\n<p><span class=\"exergue\">Limiter le montant des factures r\u00e9duit le risque d\u2019exposition de l\u2019entreprise.<\/span> Cela facilite aussi\u00a0 leur r\u00e8glement pour plusieurs raisons\u00a0:<\/p>\n<ul>\n<li>Il est plus facile de r\u00e9gler plusieurs petites factures qu\u2019une seule grosse (pour un montant total identique),<\/li>\n<li>Morceler les contrats ou les factures permet de demander des r\u00e8glements plus r\u00e9guliers, on est ainsi plus vite alert\u00e9 en cas de retard de paiement et on peut agir sur les commandes suivantes.<\/li>\n<\/ul>\n<h3><span style=\"text-decoration: underline;\">Traiter le dossier d\u00e8s le d\u00e9but<\/span><\/h3>\n<p><img decoding=\"async\" class=\" wp-image-6455 alignleft\" style=\"margin-right: 10px;\" title=\"Pr\u00e9venir les difficult\u00e9s de recouvrement de cr\u00e9ances\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/foreman-handshake-300x198.jpg\" alt=\"Pr\u00e9venir les difficult\u00e9s de recouvrement de cr\u00e9ances\" width=\"117\" height=\"77\" \/>Le meilleur conseil qu\u2019on puisse donner est celui de <span class=\"exergue\">traiter les probl\u00e8mes de recouvrement de cr\u00e9ances rapidement.<\/span> C\u2019est sans doute une d\u00e9marche un peu d\u00e9licate avec certains clients, mais la plupart du temps, lorsqu\u2019elle est faite avec diplomatie, la relance client est bien per\u00e7ue (\u00e0 condition d\u2019avoir fix\u00e9 les r\u00e8gles du jeu avant).<\/p>\n<h2><b>L\u2019impact des recouvrements de cr\u00e9ances difficiles<\/b><\/h2>\n<p>Pour une entreprise, <span class=\"exergue\">les impay\u00e9s sont des \u00e9v\u00e9nements difficiles \u00e0 vivre en mati\u00e8re de tr\u00e9sorerie mais aussi sur le plan psychologique.<\/span> Par ailleurs, cela peut entra\u00eener des difficult\u00e9s \u00e0 r\u00e9gler les factures fournisseur de l\u2019entreprise et ainsi mettre en p\u00e9ril l\u2019entreprise elle-m\u00eame (par exemple dans le cas o\u00f9 un fournisseur strat\u00e9gique perdrait sa confiance dans l\u2019entreprise).<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6474 aligncenter\" title=\"L\u2019impact des recouvrements de cr\u00e9ances difficiles\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/les-arnaqueurs-300x204.jpg\" alt=\"L\u2019impact des recouvrements de cr\u00e9ances difficiles\" width=\"240\" height=\"163\" \/><\/p>\n<p>Pour \u00e9viter qu\u2019une situation de recouvrement de cr\u00e9ances difficiles n&#8217;empire, pensez \u00e0 respecter quelques r\u00e8gles de bon sens\u00a0:<\/p>\n<ul>\n<li><span class=\"exergue\">Ne pas accepter que votre cr\u00e9ance augmente.<\/span> Il est n\u00e9cessaire de r\u00e9duire puis limiter fortement l\u2019encours de votre client en difficult\u00e9. Le retour \u00e0 la normale et la pr\u00e9sentation d\u2019un bilan \u00e9quilibr\u00e9 vous permettra d\u2019assouplir votre position.<\/li>\n<li><span class=\"exergue\">Ne pas laisser tomber la pression<\/span>, une fois le dossier entam\u00e9 il faut le mener jusqu\u2019au bout.<\/li>\n<li>Attention de <span class=\"exergue\">rester correct afin d\u2019\u00e9viter les situations de blocage.<\/span>\u00a0 Si n\u00e9cessaire, intervenez \u00e0 plusieurs sur un dossier, la fameuse r\u00e8gle du gentil et du m\u00e9chant\u2026<\/li>\n<li>Si l\u2019\u00e9talement des dettes est impossible,<span class=\"exergue\"> pensez \u00e0 demander un remboursement d&rsquo;une partie de vos cr\u00e9ances lors des prochaines commandes.<\/span> Vous pourrez, \u00e0 condition d\u2019\u00eatre pay\u00e9 lors de la livraison, obtenir un d\u00e9but \u00a0de r\u00e8glement des cr\u00e9ances non recouvr\u00e9es.<\/li>\n<\/ul>\n<h2><b>Les recours possibles lors d\u2019un recouvrement de cr\u00e9ances difficile<\/b><\/h2>\n<h3><span style=\"text-decoration: underline;\">Le r\u00e8glement des impay\u00e9s \u00e0 l\u2019amiable<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6453 alignright\" style=\"margin-left: 10px;\" title=\"Les recours possibles lors d\u2019un recouvrement de cr\u00e9ances difficile\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-300x163.jpg\" alt=\"Les recours possibles lors d\u2019un recouvrement de cr\u00e9ances difficile\" width=\"240\" height=\"131\" srcset=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-300x163.jpg 300w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-1024x558.jpg 1024w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-768x418.jpg 768w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1.jpg 1500w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/>L\u2019id\u00e9al, <span class=\"exergue\">lorsque le cr\u00e9ancier n\u2019est pas un mauvais payeur, est souvent de r\u00e9gler le probl\u00e8me \u00e0 l\u2019amiable avec un \u00e9talement des dettes.<\/span> Cette d\u00e9marche doit se faire, si possible, lors d\u2019un rendez-vous en t\u00eate \u00e0 t\u00eate avec le consommateur, ou le dirigeant de l\u2019entreprise cliente. Par ailleurs, il est pr\u00e9f\u00e9rable de n\u00e9gocier des \u00e9ch\u00e9ances d\u00e9croissantes dans le temps ou, au pire, \u00e9gales. Psychologiquement, commencer par ne r\u00e9gler qu&rsquo;une petite partie d&rsquo;une cr\u00e9ance revient \u00e0 repousser le probl\u00e8me \u00e0 plus tard. A l\u2019inverse, r\u00e9gler la majorit\u00e9 de la cr\u00e9ance rapidement d\u00e9montre une volont\u00e9 de revenir \u00e0 une situation normale.<\/p>\n<h3><span style=\"text-decoration: underline;\">L\u2019appel \u00e0 un cabinet de recouvrement de cr\u00e9ances<\/span><\/h3>\n<p><span class=\"exergue\">L\u2019entreprise peut faire appel \u00e0 un cabinet de recouvrement de cr\u00e9ances qui se chargera du r\u00e8glement des factures en cours \u00e0 sa place<\/span>. Il faut cependant \u00eatre attentif \u00e0 la qualit\u00e9 de la prestation afin qu\u2019elle soit adapt\u00e9e au client (client en difficult\u00e9, mauvais payeur, \u2026). Le co\u00fbt et la nature de la prestation varient d\u2019un prestataire \u00e0 l\u2019autre, n\u2019h\u00e9sitez pas \u00e0 les mettre en concurrence et \u00e0 faire appel \u00e0 votre expert-comptable pour de plus amples conseils.<\/p>\n<h3><span style=\"text-decoration: underline;\">Le recours \u00e0 la justice<\/span><\/h3>\n<p>Faire appel \u00e0 un huissier de justice pour le recouvrement de vos cr\u00e9ances vous engage dans une voie judiciaire qui peut se solder de diff\u00e9rentes mani\u00e8res\u00a0:<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6456 alignright\" style=\"margin-left: 10px;\" title=\"Les recours possibles lors d\u2019un recouvrement de cr\u00e9ances difficile\" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/man-stop-1-300x264.jpg\" alt=\"Les recours possibles lors d\u2019un recouvrement de cr\u00e9ances difficile\" width=\"198\" height=\"174\" srcset=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/man-stop-1-300x264.jpg 300w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/man-stop-1-768x676.jpg 768w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/man-stop-1.jpg 955w\" sizes=\"(max-width: 198px) 100vw, 198px\" \/><\/p>\n<ul>\n<li>la mise en place de d\u00e9lais de r\u00e8glement,<\/li>\n<li>la saisie \u00e0 titre conservatoire,<\/li>\n<li>ou encore par l\u2019injonction de payer.<\/li>\n<\/ul>\n<p><span class=\"exergue\">C\u2019est une m\u00e9thode muscl\u00e9e qui est essentiellement adapt\u00e9e aux mauvais payeurs.<\/span> Elle peut \u00eatre co\u00fbteuse, bien que selon les cas de figure, ce peut \u00eatre le d\u00e9biteur qui soit contraint de s\u2019acquitter des frais d\u2019huissier.<\/p>\n<p class=\"p1\"><span class=\"s1\">Pour en savoir plus sur le recouvrement de vos cr\u00e9ances, retrouvez nos articles sur le blog de Valoxy :<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\"><span class=\"s2\"><a href=\"https:\/\/valoxy.org\/blog\/comment-aborder-le-recouvrement-de-creances-avec-ses-clients-05122014avallau01\/\"><span class=\"s3\">Comment aborder le recouvrement de cr\u00e9ances avec ses clients ?<\/span><\/a><\/span><\/li>\n<li class=\"li2\"><span class=\"s4\"><a href=\"https:\/\/valoxy.org\/blog\/la-prevention-des-impayes\/\"><span class=\"s3\">La pr\u00e9vention des impay\u00e9s<\/span><\/a><\/span><\/li>\n<li class=\"li2\"><span class=\"s4\"><a href=\"https:\/\/valoxy.org\/blog\/affacturage-assurance-credit\/\"><span class=\"s3\">L\u2019affacturage et l\u2019assurance-cr\u00e9dit<\/span><\/a><\/span><\/li>\n<li class=\"li2\"><span class=\"s4\"><a href=\"https:\/\/valoxy.org\/blog\/maitriser-son-poste-clients\/\"><span class=\"s3\">L\u2019importance de maitriser au mieux son poste clients !<\/span><\/a><\/span><\/li>\n<li class=\"li2\"><span class=\"s4\"><a href=\"https:\/\/valoxy.org\/blog\/verifier-solvabilite-clients-fournisseurs\/\"><span class=\"s3\">V\u00e9rifier la solvabilit\u00e9 de vos clients et fournisseurs<\/span><\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Les dirigeants d\u2019entreprises se trouvent souvent d\u00e9sarm\u00e9s devant les impay\u00e9s des clients.\u00a0Qu\u2019il soit organis\u00e9 ou non,\u00a0le recouvrement de cr\u00e9ances\u00a0est un probl\u00e8me pour de nombreuses soci\u00e9t\u00e9s.\u00a0 La tr\u00e9sorerie des entreprises ne permet pas toujours de couvrir la d\u00e9faillance d\u2019un client ou&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6462,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le recouvrement de cr\u00e9ances<\/title>\n<meta name=\"description\" content=\"Les dirigeants d\u2019entreprises se trouvent souvent d\u00e9sarm\u00e9s devant les impay\u00e9s des clients. 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