{"id":11041,"date":"2015-07-21T00:30:15","date_gmt":"2015-07-20T22:30:15","guid":{"rendered":"https:\/\/valoxy.org\/blog\/?p=11041"},"modified":"2024-09-26T17:05:16","modified_gmt":"2024-09-26T15:05:16","slug":"comment-gerer-impaye","status":"publish","type":"post","link":"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/","title":{"rendered":"Comment g\u00e9rer un impay\u00e9 ?"},"content":{"rendered":"<p>Le paiement des factures \u00e0 la date que vous avez anticip\u00e9e est indispensable \u00e0 la bonne gestion de votre tr\u00e9sorerie. La gestion des impay\u00e9s est donc primordiale pour la p\u00e9rennit\u00e9 de votre entreprise ! Pourtant, le suivi des paiements clients est une t\u00e2che que de nombreux dirigeants d\u00e9laissent, de peur de devoir affronter le mauvais payeur, et ressortir perdant de la confrontation.<\/p>\n<p><strong><span class=\"exergue\">Comment g\u00e9rer un impay\u00e9 et surtout, comment l\u2019\u00e9viter\u00a0?<\/span> <\/strong>Valoxy, cabinet d&rsquo;expertise comptable dans les Hauts de France,\u00a0 vous donne la marche \u00e0 suivre.<\/p>\n<figure id=\"attachment_10576\" aria-describedby=\"caption-attachment-10576\" style=\"width: 139px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-10576 \" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2015\/05\/recompense-a-lissue-de-lentretien-annuel-devaluation-1.jpg\" alt=\"Comment g\u00e9rer un impay\u00e9\" width=\"139\" height=\"251\" \/><figcaption id=\"caption-attachment-10576\" class=\"wp-caption-text\">Comment g\u00e9rer un impay\u00e9 ?<\/figcaption><\/figure>\n<h2><span style=\"color: #008000;\">Formaliser le processus de paiement de vos clients<\/span><\/h2>\n<p>Si vous \u00e9voluez dans le BtoB, commencez par vous renseigner sur l\u2019organisation de votre client. <span class=\"exergue\"><strong>Qui est le d\u00e9cideur\u00a0? Quel service, quelle personne, quel poste valide l\u2019achat aupr\u00e8s de votre entreprise, puis ex\u00e9cute le paiement\u00a0?<\/strong><\/span> Il peut y avoir plusieurs niveaux de d\u00e9cision et plusieurs personnes d\u00e9di\u00e9es \u00e0 son ex\u00e9cution. \u00c0 vous de d\u00e9couvrir l\u2019organigramme de votre client afin de contacter imm\u00e9diatement la ou les bonne(s) personne(s) en cas de retard de paiement et de savoir dans quelles mains se trouve votre facture.<\/p>\n<div class=\"encadre-style\">En mati\u00e8re de paiement, il faut \u00eatre ferme et rigoureux tout en expliquant les choses. Avoir un main de fer dans un gant de velours est la r\u00e8gle principale.<\/div>\n<h2><span style=\"color: #008000;\">\u00c9mettre une facture d\u00e9taill\u00e9e<\/span><\/h2>\n<p>Le Code de commerce fixe la date l\u00e9gale de r\u00e8glement d\u2019une facture au 30<sup>e<\/sup> jour suivant celle de l\u2019ex\u00e9cution de la prestation ou de r\u00e9ception de la commande, mais vous pouvez pr\u00e9voir une date ant\u00e9rieure ou post\u00e9rieure, dans la limite de 60 jours \u00e0 compter de l\u2019\u00e9mission de la facture.<span class=\"exergue\"><strong> La date de paiement fait partie des mentions obligatoires \u00e0 faire appara\u00eetre sur la facture<\/strong>\u2026<\/span> Soyez pr\u00e9cis\u00a0!<\/p>\n<p>Vous pouvez \u00e9galement pr\u00e9voir des p\u00e9nalit\u00e9s de retard. Leur taux l\u00e9gal est \u00e9dit\u00e9 par la Banque Centrale Europ\u00e9enne, ainsi qu\u2019un taux plafond et un taux plancher.<span class=\"exergue\"><strong> Ils sont applicables d\u00e8s le jour suivant la date de paiement de la facture et <a title=\"Retard de paiement : cela peut vous co\u00fbter cher !\" href=\"https:\/\/valoxy.org\/blog\/retard-de-paiement-cela-peut-vous-couter-cher\/\" target=\"_blank\" rel=\"noopener noreferrer\">une indemnit\u00e9 l\u00e9gale forfaitaire<\/a> d\u2019un montant de 40 euros peut y \u00eatre ajout\u00e9e.<\/strong><\/span> Notez que le taux des p\u00e9nalit\u00e9s de retard fait \u00e9galement partie des mentions obligatoires \u00e0 faire appara\u00eetre sur la facture dans le cas d\u2019une transaction entre professionnels.<\/p>\n<p><strong><span class=\"exergue\">N\u2019oubliez pas de r\u00e9diger des <a title=\"Les Conditions G\u00e9n\u00e9rales de Vente (CGV)\" href=\"https:\/\/valoxy.org\/blog\/conditions-generales-de-vente-cgv\/\" target=\"_blank\" rel=\"noopener noreferrer\">conditions g\u00e9n\u00e9rales de vente<\/a>\u00a0 (CGV) strictes<\/span><\/strong>, r\u00e9capitulant vos modalit\u00e9s de paiement en d\u00e9tail, puis de les transmettre \u00e0 votre client en amont de sa commande. Ainsi, il ne pourra pas dire qu\u2019il avait achet\u00e9 aupr\u00e8s de votre entreprise sans en conna\u00eetre les cons\u00e9quences en mati\u00e8re de paiement.<\/p>\n<h2><span style=\"color: #008000;\">Une premi\u00e8re relance<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignleft wp-image-6453 \" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-300x163.jpg\" alt=\"expertise comptable\" width=\"245\" height=\"133\" srcset=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-300x163.jpg 300w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-1024x558.jpg 1024w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1-768x418.jpg 768w, https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/10\/businessman-devil-1.jpg 1500w\" sizes=\"(max-width: 245px) 100vw, 245px\" \/><\/p>\n<p>Votre facture n\u2019a pas \u00e9t\u00e9 r\u00e9gl\u00e9e dans les temps\u00a0? Ne laissez pas passer de temps avant de relancer votre client, au risque de donner de mauvaises habitudes \u00e0 votre mauvais payeur. Un courrier simple de relance vous fera perdre du temps et sera peu percutant. <span class=\"exergue\"><strong>Privil\u00e9giez le t\u00e9l\u00e9phone ou l\u2019envoi d\u2019un mail de relance\u00a0et n\u2019h\u00e9sitez pas \u00e0 questionner votre client sur les motifs de son retard.<\/strong> <strong>Un mail r\u00e9capitulatif<\/strong><\/span> pourra \u00eatre envoy\u00e9 \u00e0 l\u2019issue de la discussion <span class=\"exergue\"><strong>afin de laisser une trace \u00e9crite<\/strong> <\/span>de votre \u00e9change.<\/p>\n<h2><span style=\"color: #008000;\">\u00c9mettre une facture pour les p\u00e9nalit\u00e9s de retard<\/span><\/h2>\n<p>Si votre relance ne porte pas ses fruits, n\u2019h\u00e9sitez pas \u00e0 <span class=\"exergue\"><strong>envoyer la facture pour les p\u00e9nalit\u00e9s de retard.\u00a0<\/strong><\/span>Cette d\u00e9marche qui peut faire l&rsquo;objet d&rsquo;une remise commerciale ou d&rsquo;un avoir permet de faire r\u00e9agir le client et de lui montrer votre rigueur et votre d\u00e9termination.<\/p>\n<h2><span style=\"color: #008000;\">La gestion des impay\u00e9s, et apr\u00e8s ?<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignright wp-image-10337 \" src=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2015\/04\/duerp-4-1.jpg\" alt=\"Comment g\u00e9rer un impay\u00e9\" width=\"132\" height=\"238\" \/>Si votre client ne r\u00e9agit ni \u00e0 votre relance ni \u00e0 la facture de vos p\u00e9nalit\u00e9s de retard, il est temps de passer \u00e0 l\u2019action\u00a0! <span class=\"exergue\"><strong>Un courrier de mise en demeure<\/strong><\/span>, en recommand\u00e9 avec accus\u00e9 de r\u00e9ception, <span class=\"exergue\"><strong>expliquera votre volont\u00e9 de saisir le tribunal en cas d\u2019absence de r\u00e9action<\/strong><\/span> dans le d\u00e9lai que vous aurez d\u00e9termin\u00e9. Le courrier n\u2019est pas obligatoire, mais il servira en cas de proc\u00e8s.<\/p>\n<p>Enfin, <span class=\"exergue\"><strong>la loi pr\u00e9voit une proc\u00e9dure simplifi\u00e9e en cas de non-paiement d\u2019une facture. Il vous suffit de remplir un formulaire sp\u00e9cialement d\u00e9di\u00e9<\/strong><\/span> (<a href=\"https:\/\/www.formulaires.service-public.fr\/gf\/cerfa_12948_06.do\" target=\"_blank\" rel=\"noopener noreferrer\">cerfa\u00a012\u00a0948<\/a>) pour que le tribunal rende une ordonnance d\u2019injonction de payer, sans obliger les parties \u00e0 compara\u00eetre (sauf contestation de la part de votre client). Les huissiers pourront alors intervenir.<\/p>\n<p>En conclusion, <span class=\"exergue\"><strong>soyez rigoureux\u00a0d\u00e8s le d\u00e9marrage du processus de vente\u00a0!<\/strong><\/span> Vous encadrez ainsi le relationnel avec votre client. Dans le cas d\u2019un recours aupr\u00e8s du tribunal, les diff\u00e9rentes pi\u00e8ces et les d\u00e9marches que vous aurez effectu\u00e9es joueront en votre faveur.<\/p>\n<p>Retrouvez nos articles sur la gestion des impay\u00e9s et leur suivi :<\/p>\n<ul>\n<li>Qu\u2019est ce qu\u2019une balance \u00e2g\u00e9e ?<\/li>\n<li><a class=\"mkd-pt-link\" href=\"https:\/\/valoxy.org\/blog\/le-delai-moyen-de-paiement-des-clients\/\" target=\"_self\" rel=\"noopener\">Le d\u00e9lai moyen de paiement des clients<\/a><\/li>\n<li><a class=\"mkd-pt-link\" href=\"https:\/\/valoxy.org\/blog\/maitriser-son-poste-clients\/\" target=\"_self\" rel=\"noopener\">L\u2019importance de ma\u00eetriser au mieux son poste clients !<\/a><\/li>\n<li><a class=\"mkd-pt-link\" href=\"https:\/\/valoxy.org\/blog\/suivi-de-facturation-02112014av1\/\" target=\"_self\" rel=\"noopener\">Comment organiser son suivi de facturation ?<\/a><\/li>\n<li><a class=\"mkd-pt-link\" href=\"https:\/\/valoxy.org\/blog\/dirigeants-comment-reduire-ou-eviter-les-retards-de-paiement\/\" target=\"_self\" rel=\"noopener\">Comment r\u00e9duire les d\u00e9lais de paiement des clients ?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Le paiement des factures \u00e0 la date que vous avez anticip\u00e9e est indispensable \u00e0 la bonne gestion de votre tr\u00e9sorerie. La gestion des impay\u00e9s est donc primordiale pour la p\u00e9rennit\u00e9 de votre entreprise ! Pourtant, le suivi des paiements clients&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3698,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-11041","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La gestion des impay\u00e9s | Blog Valoxy - Expertise comptable<\/title>\n<meta name=\"description\" content=\"La gestion des impay\u00e9s passe par la formalisation du processus de paiement, la r\u00e9daction des CGV, l&#039;\u00e9mission d&#039;une facture d\u00e9taill\u00e9e, et la relance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La gestion des impay\u00e9s | Blog Valoxy - Expertise comptable\" \/>\n<meta property=\"og:description\" content=\"La gestion des impay\u00e9s passe par la formalisation du processus de paiement, la r\u00e9daction des CGV, l&#039;\u00e9mission d&#039;une facture d\u00e9taill\u00e9e, et la relance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Valoxy - Expertise comptable\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Valoxy\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-20T22:30:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-26T15:05:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/06\/etude-de-marche-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"561\" \/>\n\t<meta property=\"og:image:height\" content=\"841\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Expert-comptable Valoxy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Expert-comptable Valoxy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\"},\"author\":{\"name\":\"Expert-comptable Valoxy\",\"@id\":\"https:\/\/valoxy.org\/blog\/#\/schema\/person\/d285f250195f45509ceac046366fcc4a\"},\"headline\":\"Comment g\u00e9rer un impay\u00e9 ?\",\"datePublished\":\"2015-07-20T22:30:15+00:00\",\"dateModified\":\"2024-09-26T15:05:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\"},\"wordCount\":892,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\/\/valoxy.org\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/valoxy.org\/blog\/wp-content\/uploads\/2013\/06\/etude-de-marche-1.jpg\",\"articleSection\":[\"Gestion\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\",\"url\":\"https:\/\/valoxy.org\/blog\/comment-gerer-impaye\/\",\"name\":\"La gestion des impay\u00e9s | Blog Valoxy - 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